Browsing by Author "Abubakar, Fati"

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Efficient Customers Service: A Necessary Skill for a Proactive, Responsive and Relevant 21st Century Librarian.
(Nigerian Library Association( NLA) Benue State Chapter, 2018-12) Goshie, Rhoda Wusa; Abubakar, Fati; JIbril, Hajara
The purpose of this paper is to sensitize librarians on contemporary realities and the importance of inhibiting the principles of efficient customer service in dealing with library customers as a strategic tool in ensuring that librarians remain proactive, responsive and relevant in the ever-changing information landscape. Literature reviewed brought to the fore issues and trends that are challenging the conventional roles of librarians in the 21st century such as transition to digital content, computer that is almost replacing librarians’ roles, and others. Possible solutions were carefully articulated such as provision of librarians with the requisite technological literacy needed for a 21st century library service. The paper concluded with the remark that, regardless of changes in technology which has adversely affected the library’s capacity, and the dynamic change in information seeking behavior of our users which has redefined the concept of service provision, by cultivating and displaying the outlined skills for efficient customer service, library remains relevant and the role of librarians in the digital age indispensable.
Information Communication Technology and Staff Development as Predictors of Employees’ Performance in Federal University Libraries in South-Eastern, NIGERIA
(School of Education, Kenyatta University Nairobi, Kenya, 2021-10-06) Adamu, Mohammed Saba; Goshie, Rhoda Wusa; Abubakar, Fati; Ladan, Dogara
This study investigated information communication technology and staff development as predictors of employees’ performance in federal university libraries in South-Eastern, Nigeria. Four research questions guided the study in line with the objectives. Descriptive survey research design was used for this study. The target population of the study were one hundred and eleven (111) librarians in the three selected federal university libraries in South-Eastern, Nigeria. A close ended structured questionnaire was used as data collection instrument. Total frequencies and median were statistical tools used for data analysis and multiple regression analysis was used for testing the hypothesis. Results showed that level of librarians’ performance is moderate, impact of ICT skills possession is high and impact of staff development in enhancing librarians’ performance is high. ICT and staff development were good predictors of librarians’ performance in federal university libraries in South-Eastern, Nigeria. The study concluded that prompt payment of staff salaries, reward system for dedicated staff and provision of good working environment would no doubt enhance librarians’ performance. The study recommended that management of federal university libraries in South-Eastern, Nigeria should reward the dedicated staff and make the libraries environment more conducive for both staff and users, organise more training for librarians and more opportunities should be given to librarians to attend conferences, workshops, short courses and seminars.