Browsing by Author "Hassan, Hadizatu"

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    CUSTOMERS' INTENSION TO CHANGE MOBILE COMMUNICATION NETWORKS REGARDING QUALITY OF INFORMATION SERVICES PROVISION IN ZARIA METROPOLIS
    (I-manager's mobile Applications and Technologies, 2019-01) Hassan, Hadizatu; Goshie, Rhoda Wusa; JImada, Aisha; Oyewumi, Roseline; Amata, Sadiya
    The study was undertaken to determine customers' intension to change mobile communication networks regarding quality of information services provision in Zaria metropolis. The study raised three research questions and answers were sought to them, among which are the types of information services provided by mobile communication network to customers in Zaria metropolis, customers satisfaction level, and their intension to change network providers regarding information service quality. Survey research method was adopted for the study and data was collected from the sample of 1,269 out of the total population study of 1534. The data were analyzed descriptively using frequency tables, percentage, mean, and mode. The study revealed that customers in Zaria metropolis are provided with a wide range of information services. It was also revealed that customers are partially satisfied with the overall services of call, SMS, Internet, and SIM card service in the entire networks. It is recommended that attention should be directed toward services with lower satisfaction by setting a target using a set of benchmark of ACSI and N.C.C standard of communication services, to serve as a guide for mobile network industries and telecommunication industries to raise the satisfaction level so as to maintain the market share, maintain and generate their customers
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    Library Resources for the Visually Handicapped in Kaduna State: A Case study of Kaduna North Local Government Area
    (Faculty of Education and Extension Services, Usmanu Danfodio University, Sokoto. Nigeria, 2018-02) Goshie, Rhoda Wusa; Jimada, Aisha; Hassan, Hadizatu; Adedokun, Aderonke Olubukola; Shehu, Kokami
    The research work was on library resources for the visually handicapped in Kaduna state. The work gave the definition of a handicapped as individuals who lack and have a defective functioning of any body part. It also listed the categories of physical disabilities which include: visual disabilities, hearing disabilities, mental health disabilities and intellectual disabilities. It also listed the library resources which include: Braille embossers, braille alphabets, braille duplicators and braille audio. Literature were reviewed based on the topic of study. A questionnaire containing 7 (seven) items were designed and used for the study. Interviews were also conducted for the school librarian, staff and the students using an interview guide. Results of findings revealed that the library resources for the visually handicapped are not current and are not also sufficient for the students due to majorly lack of funds. Recommendations such as the provision of funds and the training of the staff and students on how to access the various library resources to be able to meet with the challenges of this twenty first century in librarianship were given.